Returns & Exchanges

At One Bold Chemist, we stand behind our clinical formulations and want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal and select the specific order number to request a Return Merchandise Authorization (RMA) within 30 days of delivery.

• 2.
  Prepare the Package

  Carefully pack the product in its original box to prevent damage during transit, ensuring all safety seals and caps are securely tightened.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.